Farrah was eighteen years old when she approached Mô​​n CF looking for assistance with employment support in June 2016. She identified that she would like to work primarily within the Hospitality industry, although she had no experience of this type of work. Farrah was not very confident that she could apply for jobs in this area as she had no previous experience. Therefore, together with her youth employment mentor, a plan was made for Farrah to attended a Hospitality based program.

The training programme ran by Carl Owen Mô​​n CF's Financial Inclusion Officer and in partnership with a local leading hospitality employer began with Farrah and others being invited to participate in group introductions at Mô​​n CF's Holyhead office. Following on from this a five-day training programme was ran to which Farrah attended, part of this was to attend an accredited CIEH Level 2 Food Hygiene course. Another two days were spent with the local business, where Farrah took part in customer service based workshops where she learnt new skills relevant to the hospitality industry.

Following on from this Farrah was then invited to complete a work experience placement at the local business. After the completion of the work experience placement Farrah was offered a day’s work trial with a view of being offered paid contracted hours. During the work trial Farrah utilised all the knowledge she had gathered over the week's training and was able to perform well in her work experience because of the training she had received.

The employer was very impressed with Farrah’s progress and effort and Farrah was then offered a part time job as part of the Conference and Banqueting Team where she will work on important events such as weddings, meetings and other functions. The programme was very successful with four out of the six who attended and completed the training programme gaining paid employment with the employer.


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